Here are the answers to the questions we most receive.
1. How long are shipping times?
HILLMAN THE GAME: Preordered copies of Hillman the Game are on a delayed shipping schedule with no exact shipping time due to Covid-19 (see question 6). Preorders have begun to be shipped and we are working diligently with the manufacturers with the goal have all preordered copies out by the 2020 holiday shopping season. We appreciate your patience sincerely.
ALL OTHER ITEMS: Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. In the event of delays, you will receive an update regarding the new estimated delivery date.
2. What's your return policy?
**Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
3. Can I cancel my order?
**Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
4. What happens if I receive the wrong item?
**If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
5. Do you offer exchanges?
**We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
**Does not apply to Hillman the Game preorders
6. Why is the return policy different for HILLMAN THE GAME than your other products?
Our other items come from one distributor whereas the components for Hillman the Game come from several, separate manufacturers all with their own response to the pandemic. The wait may be quite long (for now) as a result of this, however, we believe strongly in the positive potential of this product and want everyone to receive the awesomely fun games they paid for. We are a small growing company working to provide much faster shipping and more exciting products. We sincerely appreciate your patience during this time.
7. Do you have size charts for clothing?
Yes we do. Click the button below for product types and sizes.
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